Legal

Privacy policy

What we collect through the contact form, how we use it and how long we keep it.

Last updated

Mesmer Design ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Questions or concerns? Contact us at info@mesmerdesign.ca.

1. Information you provide

The only personal information we collect is what you voluntarily submit through our contact form: your name, email address, what you need help with, your current website (if you give one), and your message. We use this solely to respond to your inquiry.

We do not create user accounts, process payments, or collect any sensitive personal information.

2. Analytics

From time to time we test two versions of part of the site, such as a headline, to see which one leads more people to the contact page. While a test is running, we use PostHog (hosted in the EU) to count which version you saw, whether you clicked through to the contact page, and whether you sent the contact form. It does not record what you type, set cookies or collect personally identifiable information. Your browser's local storage remembers only which version you were shown, so you see the same one on every visit. No tracking happens when no test is running.

3. How we use your information

We use contact form submissions only to:

  • Respond to your inquiry
  • Communicate with you about our services

We do not send marketing or promotional emails. We do not sell, rent, or share your personal information with third parties, except where required by law.

4. Data retention

Messages in our own mailbox are retained for up to 90 days, then deleted. Our form processor (Web3Forms, see below) retains a copy according to its own policy until we delete it. We do not retain personal information longer than needed to respond to your inquiry.

5. Third-party services

We use two third-party services:

  • PostHog - results of website tests, hosted in the EU. Only used while a test is running. No cookies are set and no personal data is collected. See their privacy policy.
  • Web3Forms - contact-form delivery. When you submit our contact form, your name, email address, message, and selected interests are transmitted to Web3Forms (a US-based processor) so the message can reach our inbox. See their privacy policy. If you would rather not use the form, email us directly instead.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

6. Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent to our use of your information

To exercise any of these rights, contact us at info@mesmerdesign.ca.

7. Contact

If you have questions or concerns about this policy, please reach us at:

Mesmer Design
info@mesmerdesign.ca

8. Updates to this policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised.